In today’s market, when one sets out to buy property in Pune he is often at the receiving end. We have seen multiplex cases of builders defaulting in providing the promised facilities. What should a buyer regarding a property do in such cases? Fortunately, the government has provided access to forums for such aggrieved consumers.
Here are some common issues related to the buyers of flats:
* Not giving the Completion Certificate before handing over possession of the flat.
* Not offering permission to residents to fictile a Co-operative Society.
* Not giving Conveyance Deed to the Society.
* Not providing decent drinking water to the residents.
* Incomplete construction before handing over possession.
* Not providing promised amenities.
* Leakage and seepage problems in flats.
* Providing defective tiling works.
* Inferior construction quality.
* Insisting on the buyers to foot the Value Added Tax (VAT) payment.
On a first look, this looks a herculean task, but thanks to the consumer forums feasible in Pune.
First of all, the buyers crave to write to the builders around their problems and seek a time bound reply on those issues. In case, there is never replication from the builder or the builder adopting delaying tactics, the buyers of property would need to take the next step forward, i.e., approach the consumer courts for redressal of their problems.
There is a forum at Pune known as the Grahak Panchyat which helps in providing guidance to the consumers past uniting them first. No builder worth his salt can take on such a formidable united front. Usually, when the builder becomes aware, that the buyers have approached the Grahak Panchyat, he normally gives in. However for those who are arrogant and adamant, the Grahak Panchyat guides the consumers on the next step to be taken. The Grahak Panchyat has a “Builder Mutual Problems Cell”, which usually meets on weekends to discuss these issues. At the end from such meetings the buyers become watchful of their rights et sequens become more proactive to tackle such issues.
There is a laid down format for such appeals to the consumer court. The cell, guides the aggrieved buyers to prepare their case in such a way that would eventually get them justice.
The most recent of the cases reported was the fight against payment of VAT by the buyers. The builders were insisting on the buyers to shell out the award which in fact should have been borne by the builders. Once the customers were made aware of the legalities, they put up a united front against the builders and forced the builders to bear the cost themselves. No builder could afford to refuse the demand of united flat buyers who knew their rights and were willing to raise their voices.